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Customer service and loyalty agent – bilingual or french speaker

Gexel Telecom

C'est un Temps-Plein job à Trois-Rivieres, QC publiée le octobre 10, 2019.

CUSTOMER SERVICE AGENT AND LOYALTY AGENT WORKPLACE: 1920 BELLEFEUILLE, TROIS-RIVIÈRES PERMANENT AND FULL-TIME POSITION GEXEL is a call center that has been growing continuously for more than 20 years in Quebec!

Its success is based on its over 1,000 employees who form a large dynamic, mobilized and innovative family.

Do you want to advance your career with us?

Contact us!

We are currently looking for customer service and loyalty agents to meet the needs of our partner, a major player in the field of telecommunications.

MAIN RESPONSABILITIES Answer professionally to incoming calls and establish a relationship of trust with customers Build customer loyalty with those who wish cancel or reduce their services Maximize all sale opportunities Work as a team to reach the objectives daily Perform various tasks related to the after sale service OUR ADVANTAGES Social benefits (medication, dental, vision, life insurance plans) Several corporate benefits including 30% off on cellular packages et 20% with our client partner in telecommunication Work attendance bonus of 500$ for 6 months of continuous service Free parking and and beautiful terace with view over donwtown Trois-Rivières Referral bonus of 300$ (conditions apply) Possibility of cumulating additionnal days off Opportunities for growth, career and internal promotions Hourly wage of $13.50, a bilingualism bonus of 0.50$ REQUIRED SKILLS Good communication skills Energy, diplomaty and good listening skills Good level of computer skills Bilingualism (an asset) By applying for a position with GEXEL, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with GEXEL’s employment policies.

Background checks may include some or all of the following based on the nature of the position: SIN validation, Work Permit, employment verification, credit and criminal checks regarding criminal offence in connection with the position offered.

You will be notified during the hiring process which verification is required by the position.

We thank you for your understanding and wish you luck in the process